Collection, Use, and Disclosure of Personal Information from Normal Website Usage
You can visit Eerdmans.com to access information about our company, products, and services without submitting any personal information. Eerdmans reserves the right to collect and store during normal website usage the name of your Internet service provider, the website that referred you to Eerdmans.com, the pages you access and view, and the date and time of those page views. Eerdmans reserves the right to use this information to generate statistics and measure site activity.
Collection, Use, and Disclosure of Personal Information from E-commerce Activity
If you purchase materials from or interact with our website or subsidiary sites related to our books, we and our third-party service providers may collect or have access to certain information from you, including but not limited to your first and last name, postal address, email address, telephone number, date of birth, and credit card information (“Personal Information”). Eerdmans uses Personal Information in various ways, including but not limited to sending e-newlsetters and email alerts you subscribe to (sometimes through third-party service providers on our behalf); processing and confirming online orders placed through Eerdmans.com; informing you about Eerdmans’s and our authors’ products and services; fulfilling contest, sweepstakes, and other promotional offers; and enabling Eerdmans to better meet the needs and preferences of our customers and users of our online services. If you would like to correct any data we have about you or if you have concerns over misuse of personal data, please contact us by phone or email at any time.
Sharing Information with Outside Parties
From time to time we may share the Personal Information we collect with agents, contractors, or affiliates of Eerdmans for the purpose of providing business, operational, or marketing services to Eerdmans. We never share credit card, bank account, or other personal financial information with any outside parties except to comply with legal requirements.
Compliance with the Law
Eerdmans reserves the right to release Personal Information to comply with court orders or subpoenas and as necessary to satisfy any law or regulation; to enforce or apply the Terms and Conditions of Use or other agreements; to cooperate with law enforcement or government requests or where we believe it is necessary to investigate suspected illegal activities or fraud; or to protect the rights, privacy, and safety of Eerdmans, our users, and others.
If you choose to correspond with us through email, we reserve the right to retain the content of your email messages together with your email addresses and our responses.
Third Party Sites
You can “opt in” or “opt out” of receiving promotional email from us by checking or unchecking the appropriate box on the registration area or subscription page for a particular offer or by following the “unsubscribe” instructions in our email messages. If you have opted in to receive newsletters from both Eerdmans and from our imprint, Eerdmans Books for Young Readers, it may be necessary for you to unsubscribe more than once to avoid all promotional email from Eerdmans. Please note that even if you opt out of promotional email, we will continue to send you important service-related communications (e.g., order confirmations for books you purchase on our e-commerce site).
Security of Personal Information
All of your Personal Information is encrypted using a secure server before it is transmitted to us over the Internet. Only when your information has been passed to our secure servers, housed in a physically secure location, and protected by firewall software is your transaction processed.
Safe Shopping Guarantee
In the unlikely event that unauthorized charges appear on your credit card as a result of shopping at Eerdmans.com, because of federal law you will not be liable for more than $50 of fraudulent charges. You must first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, Eerdmans.com will cover the entire liability for you, up to the full $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made at Eerdmans.com while using our secure server.
Special Policy with Regard to Information from Children Under Thirteen
Eerdmans.com does not knowingly collect, retain, or disclose Personal Information from children under the age of thirteen without prior parental consent.